Mr Tire Auto Service Centers, 941 Route 166

01/20/26 by brian cook

Very satisfied! A place you can trust! Great staff and great service!

01/19/26 by DeShawn McMillan

I had a very disturbing experience at the Mr. Tire location at 941 Route 66 on January 18, 2026.and oil change so I could safely drive home the next day. I had an appointment and dropped my vehicle off around 1:00 PM. Around 4:20 PM, I received a call saying my car was ready. When I arrived to pick up my vehicle, I discovered it had been severely damaged and was no longer drivable. Staff told me my car had been ?hit while parked? in their lot. This explanation did not make sense because there was no debris or evidence of an accident, in the parking lot yet the damage was extensive. The vehicle would not accelerate, the suspension rods were broken, a tire was bent, and there were multiple mechanical issues. This level of damage is far beyond what would occur from a simple parking lot incident. Because the explanation did not add up, I contacted the police and filed a police report. I then had to use my insurance to tow the vehicle at 8:00am the next morning. Since I was far from home, my insurance arranged for the car to be towed to Caliber Collision in Bayville, NJ, and provided a rental. Caliber Collision later stated that there is no way this damage could have occurred while the vehicle was parked, which directly contradicts what I was told at Mr. Tire. Caliber Collision is extremely professional and helpful ensuring I get the help needed. There were also inconsistencies in staff statements. An employee named Nick initially said he did not test-drive my car, but later told police that he did. The manager, Mike, was disrespectful and appeared more focused on covering for staff than taking accountability. What upset me most was the lack of honesty, accountability, and basic concern. When I returned the next morning for the tow, the same employee was working as usual with no acknowledgment or apology. Along with his rude manage Mike who keeps saying my cat was hit in the parking lot and he was not even there. There was nothing wrong with my vehicle when I dropped it off. I asked for a refund from my alignment and oil changed since I never received a usable vehicle after service and was told to contact corporate. I felt humiliated, violated, and disrespected. I was devastated to know someone would do such and stand in your face and gaslight you. The lies were horrible. In addition, they stated they don?t have any working cameras. Why when this is a business with many vehicles of customers. I am sharing this so other customers are aware. This experience was unacceptable, and I would not recommend this location to anyone. Integrity and professionalism should always be first when dealing with customers. And my deductible still needs to be paid for this damage. I should not have to come out of my pocket with nothing. DeShawn McMillan, Washington DC....Read More