Mr Tire Auto Service Centers, 1034 N. Main Street

03/22/26 by TRICIA

Went in for an oil change, 4 new tires and an alignment. Not long after I noticed my car was rumbling at highway speeds. Brought it back in to be told first that it was likely a tie rod then later that there was an issue with my control arm. I appreciate the tech showing me what was wrong but I was advised that this should have been caught BEFORE the alignment was completed. Not to mention that I was told that I needed new breaks and rotors because the car rumbles when breaking? I had never experienced that prior to this. Additionally when I called to express the new rumble the person on the phone gave me a time that same day to go in and have it looked at. When I arrived, it seemed like no one knew I had an appointment or what I was there for? I?m guessing I spoke to someone from a corporate support line and they did not communicate it to the team at that location. I arrived knowing they may not be able to fix it immediately but expecting to know what was wrong before leaving.Instead of putting my vehicle on a lift and actually looking at the parts, it was drive to get an assessment of what maybe could be happening? what I was told then (and quoted for) was not what was actually wrong. I was then told to come in the next day at 8 am to get it looked at. I asked if I needed to make an appointment for this and was told ?no you?re good.? I arrived on time and was told the tech was running late and to wait as he?d be arriving shortly. At that time no one had taken my keys or added me to a walk in list. I sat there for nearly 2 hours with no updates (I know I was not the first person there that day and would be waiting but the lack of communication was my issue.) I eventually went up to the desk to see if I was going to be taken care of soon, and there was a new person at the desk who had no idea I was there. At that point two new people had shown up and gotten their vehicles serviced so this was particularly frustrating. The quote for the control arm was the same as just getting it done at the dealership. I would also recommend that your mechanics refrain from making jokes about the make/model of a customers car. This did not bother me personally but is still extremely unprofessional. I have reached out to the company feedback/complains line and have not heard back. I will definitely not be recommending anyone to you in the future.....Read More

03/19/26 by DANIELLE

The online price was different from the price we paid.the original appointment date we were told they didn't have the tires we ordered. We had to come back the following day and they charged us more than online and it took 5 hours