Mr Tire Auto Service Centers

07/27/20 by Susan Asher

Horrible job. After they did an oil change, there was grumbling from the engine. Turned out they hadn't put something back on properly. I got a new tire and alignment. They put two wheels on backward and gave me an extra 5 pounds of air in one tire while the other tires were way low. They put my spare tire in my trunk and messed it up with dirt rather than putting it underneath the space in the trunk where the spare tire goes. When I asked the mechanic why he did that, he never answered. This was the worst auto service I have received in more than 20 years. More than 20 years ago, I went to another place that was horrible. That place went out of business. This place will never again see my business. Update as of 7/27/20: To fight Mr. Tire Auto Service Centers you must contact the 800 Customer No Service number. I contacted that number again and again and got no service. They were horrible. They sent me a $50 credit to get another service from them. They made horrible mistakes on my car: leaving a glue smell in it for months, putting the air filter in wrong, putting the tires on backwards, not filling the tires with the appropriate amount of air, and not rotating and balancing the tires as is best practices when you get a new tire. They charged me for these things, nearly $550. I had to take the car elsewhere for it to be serviced properly and still Mr. Tire refused to refund one penny. Today I heard back from American Express after reviewing the notes I sent them that I have won the case and do not need to pay this bill. The first time I fought it with AMX, and I only brought it to AMX for a refund after more than one month of getting no customer service from Mr. Tire, AMEX refused to credit my account as Mr. Tire came back to AMEX and lied. I then went back to AMEX and told them the information that Mr. Tire gave them was false. Mr. Tire did not deal with my real complaints and made up some other story. I then sent in a receipt that another car repair shop made to my car after Mr. Tire screwed it up. Horrible service at the Marietta shop on Powder Springs Road, and no customer service when you call the corporate number and speak to people who are rude, interrupt you and refuse to deal with the problem.....Read More

07/15/20 by Andrea McGill

Well the last two times I went to get an oil change (the second time was today) he told me to be there at a certain time, I arrive and he tells me others have walked in ahead of me and now the guy who does the oil change is at lunch!! If you make an appointment then that should go ahead of people who walk in. (Just my opinion) He now tells me that I have to wait behind four other people who have walked in. This place is 4 minutes from my house and would so convenient if I could actually use this place. But, it looks as if I'm going to have to use another company.....Read More