Mr Tire Auto Service Centers

03/25/24 by Paige Geisler

I called several days in advance and made an appointment for Saturday March 23rd 2024. I knew they would be busy, so I thought having an appointment would put me ahead. When I called I requested an oil change, state inspection, and for them to diagnose why my car was shaking when applying the brakes. When I arrived five minutes early, I walked in to the office and went up to the counter. Both men stared at their computers, and I had to be the one to say hello. After a few minutes they finally greeted me and got me checked in. They did tell me my vehicle was 3rd in line for an inspection and that it might take over an hour to get everything done. I said that was fine, and handed over my keys so they could get the license plate and mileage. I waited almost three hours for the services to be completed. While I was waiting the constant stink of cigarette smoke and loud music from the garage floated through the office doors. The tech who worked on my car never spoke to me about the work he completed. When the car was finally done I asked the guy at the desk if the tech had looked at my brakes to see why the vehicle is shaking. He basically told me that because it passed state inspection that I had nothing to worry about. When I asked if the rotors seemed warped or needed to be cut down, he ignored my questions and repeated that it passed inspection. If they didn't have the time or expertise to look at it, they could have just told me that. As a woman, I really miss the small garage I found in Christiansburg when I lived there. They treated me like a human and always took my concerns seriously. I guess I am still searching for a garage to do my regular service work here in Roanoke.....Read More

03/11/24 by Mickayla Volker

These gentlemen were super nice and helped us when we had no idea what was wrong or how to fix a noise coming from our breaks! Stop by and see them if you need something fixed!