Mr Tire Auto Service Centers, 13807 Warwick Blvd.

08/29/26 by Roberto Lopez

I would like to provide feedback regarding my recent experience at this location because there were several issues that I believe warrant management?s attention. First, parking was extremely limited. The parking lot is very small and appeared to be overcrowded with vehicles, which made arriving and waiting for service unnecessarily difficult. I scheduled an appointment to have two tires replaced. I arrived early for my appointment, yet I ultimately waited more than three hours for the work to be completed. Other customers had been waiting 5 hours or more for their vehicles.I understand that unexpected delays can occur, but I do not believe a three-hour wait for two tires is reasonable when an appointment was scheduled in advance. The most concerning issue, however, was the change in price after I had already been waiting for approximately two hours. I was initially provided a price and authorized the work based on that quote. After waiting for two hours, I was informed that the price would be nearly $250 higher because the tire size was slightly different and had allegedly been quoted incorrectly. I have owned this vehicle for more than four years and have replaced the tires twice previously. I provided the tire information when making the appointment, so I have serious concerns about why the incorrect tire size and pricing were not identified before the work was authorized?or, at a minimum, before I had already spent two hours waiting. I asked the employee, ?Why wasn?t I made aware of this sooner?? I received no meaningful explanation or response. At that point, having already invested more than two hours of my time, I simply told them to proceed with the work because I wanted to leave. I also want to address an additional concern regarding the discount. During the visit, I asked whether a military discount was available. Shortly afterward, I was presented with the increased price. I cannot say with certainty that the two events were connected, but the timing understandably raised concerns for me. Additionally, I noticed that the discount applied appeared to be a senior citizen discount rather than the military discount I specifically asked about. If a military discount was not available, I would have preferred a straightforward explanation rather than having to question what discount was actually being applied. As a service member/veteran and a customer, I expect to be treated with honesty, transparency, and professionalism. Mistakes can happen, but the way those mistakes are communicated and handled is what determines whether a customer feels respected. Unfortunately, this experience left me feeling that my time and business were not valued. I would strongly encourage management to review how appointments, tire sizing, pricing, and military discounts are being handled at this location. Based on this experience, I would not currently recommend this location to others, nor do I plan to return to this particular location. I hope management takes this feedback seriously and uses it as an opportunity to improve the customer experience.....Read More

08/26/26 by Julie Sibley

We were traveling to vacation when we had issues with one of our tires. Mr Tire was able to get us in immediately and replaced all 4 tires as quickly as possible and we were back on the road within 1 1/2 hours. The employees were very helpful and kind. What could have been an absolute nightmare turned out to not be so bad.