Mr Tire Auto Service Centers, 542 Shrewsbury Commons Avenue

04/13/26 by Kent Randolph

Made an appointment to get the front brakes, checked as they were vibrating when I stopped. Decided to get new tires and the rear brakes done at the same time As well as an alignment. I asked for the best Old tire to be Kept as the spare. I made an appointment for 9 o?clock last Friday. When I came in for the appointment, they said it would be a couple of hours. 8 hours later, I called to see if they were done. They had not looked at it yet, but I should come in at seven. When I came in, the tires were on and the rear brakes were done. But they hadn?t looked at the front brakes, and they took the best used tire and just threw it in the back without putting it on the rim. The alignment wasn?t done either in the car now vibrated at highway speeds. (Balance tires?)After apologizing, we made a new appointment for 9 o?clock Monday To finish the work. They said they would give me the alignment and no cost for my inconvenience. I came in at 9 o?clock Monday dropped off the car and did not hear back from them all day again. . When I returned after 5 o?clock, no work at all had been done. My car hadn?t moved from where I parked it. They said it just didn?t go well today sorry. No alignment no front brakes. The spare still not on a rim. Terrible customer experience. Oh and my brake light warning is on.....Read More

04/13/26 by Kristina Mester

Took my car in for an oil change and tire rotation. I asked if they could run the code for my engine light that came on. I was already aware of what it may be and after talking to the manager he advised his wife had the same issue with the same vehicle and I should take it to Honda to fix. With that, I still left my car for the services. 8 hours later after not revering any call about a status I called and they advised my car was done. I paid, and got into my car where every light on the dashboard was lit up. Which had never happened from an oil change. I go back in to let them know. They then advised they didn?t touch my car. They didn?t change the oil or rotate the tires. They told me those lights were already on, which they were not. And that I need to take it to Honda because of the computer system. Which I have never heard such a thing. They were very rude about it and insisted no one touched my car, which clearly they did. They refunded my money back but if I hadn?t gone back in, I would have assumed my oil and tires were handled.....Read More