Mr Tire Auto Service Centers, 81 Arona Rd

02/03/26 by Gary Empfield

I have used this shop many times in the past with good service and no problems. I scheduled an appointment online for inspection and emissions in the 7:30 to 11:00 am slot. I got a text message the day before the appointment stating that the car would be looked at between 7:30 and 11:00 am. I went to the shop at 7:30 on my appointment day. The entrance door was locked and the lights were off. I went to the drop off box to fill out the paperwork. Of course the pen did not work. My ride home showed up and had a working pen. On my way back to the key slot, the door was still locked and the lights were still off . Dropped off the paperwork and key in the door slot. Walked back to my rides car. Entrance door was still locked but, I could see that an employee was inside. Had not heard anything by 2:30 so I went to the shop. Car was still in the same place with nothing done. Went inside and asked about what was going on. Was told that they were still working on 5 cars from the day before and they would look at my car next. Asked about the text message stating that the car would be looked at before 11:00 am. Scott told me that the message only meant the car would be looked at before 5 pm. Asked Scott why the door was still locked at 7:30 am when he was obviously there. He indicated that he was too busy talking on the phone to unlock the door. Asked for my keys, insurance and registration cards back. The cards were torn and part of them were missing. Asked for the missing parts of the cards back. Told that they could not find. Scott told me to go online and reprint the cards. Told Scott that if he had opened the shop on time that this would not had been a problem. Told him that I did not appreciate having to stand outside in the cold and fill out drop off paperwork when the shop should have been open. Scott told me to leave or he would call someone to escort me out. He then stated that I was no longer welcome at the shop and not to come back. As I was leaving, the girl who was apparently escorting me out was muttering something under her breath. Scott had given me the corporate number to call to complain. I called the number and the first person I talked to hung up on me when I asked for the conversation to be recorded. I called back and spoke with someone else. All I can really say is that all of this could have been avoided if Scott had opened the shop on time and or at the very least called me before 11:00 AM and told me that they were still working on cars from the day before. It would have been no problem for me to reschedule to a different day.....Read More

01/26/26 by Cathy Phillips

Love the Irwin Mr. Tire because of their professionalism and efficiency. The manager Scott was very nice and explained everything I needed in detail. Jen and Jess were very nice and helpful as well. I will definitely be returning when I need my car fixed!!