Mr Tire Auto Service Centers, 524 West Genesee Street

12/08/25 by Kathleen W

Didn?t bother to show up for 730 appt No one there 4 of us waiting Had appts and I left after an hour and no call apologizing or trying to make another appt Must be nice to not have to care about actual customers Doesn?t look like your rolling in the customers Try acting like you want one Worst ever

12/01/25 by Anthony Daniels

We had bring the car in because we had a problem with the warning light for low tire pressure continuously coming on. We bring it in they took a look at it and said it was our right rear tire leaking from the bead. But that day had resealed it and it was ready to go. Best part of the whole thing is they didn't even charge us. However 40 minutes later driving on 81 to go shopping the right rear tire totally blew out from the inside sidewall. We called them and explain the situation they were very apologetic and sent somebody out to put on the spare tire. The gentleman put on the spare and told us he didn't have a tire in stock but come in Monday morning first thing and it'll put on a new tire free of charge. Of course I'm thinking they're going to put on some cheap tire. To my surprise they didn't they put on one that was meant for the car and true to that word that was no charge. And I want to thank the Mechanic Dave and Alex who I believe is a manager there. Both were very professional and obviously know how to take care of their customers. This is not the first call we bring to Mr Tire we had a older car that we had ranked to them twice. On the first occasion we're thinking it's going to cost us a couple hundred bucks to get it fixed and so are surprised it was just a minor adjustment they had to make which they did and didn't charge us for it. And I was surprised because with an old car like this you figured they'd come out and they would have a whole list of what needs to be done to this car. But not at Mr Tire they were totally honest and like I said they didn't even charge us for the first adjustment they made. Couple of months later we bring the car in again and now I'm thinking once again it's going to cost us a couple of hundred bucks maybe even a thousand bucks to get it fixed. Again Mr Tire didn't try to sell us extra work or anything it was a small repair only cost a couple of bucks and off we were. So my wife and I will never bring our car to anyone but Mr Tire. I have not experienced this level of customer care would an auto repair shop as I have with Mr Tire. And I would recommend them to anybody with full confidence that they will be totally happy when they leave that establishment. I even made a post on Facebook that's how satisfied I am with the customer service that we received at Mr Tire on Genesee Street in Syracuse. And I really want to thank once again Dave and Alex for their exceptional customer service and their professionalism.....Read More