Mr Tire Auto Service Centers, 524 West Genesee Street

12/22/25 by Stephanie O?Connor

I made an appointment online for Saturday at Mr.Tire on Genesee St and followed up with a call to ensure the toes were on site, which they were not. The manager said he would order them from the warehouse and rescheduled for Tuesday. I called to reschedule for Thursday (tires were not on site), showed up Thursday and Torre?s still not there. Manager mentioned something about an email saying they were delayed due to holiday but I never received one. He said he would call me that afternoon or the following morning as soon as my tires arrived. At 10:30 Friday morning I finally called and was told they were there and I could come in and have first priority. My car was taken in shortly after I arrived at 1:00. When I tried to check out (which wasn?t working) I was finally told I had been given false information when told I could type the credit card number in manually. I ended up having to talk my 80 year old mother through a cash advance and transfer of funds over the phone because she?s in a different state and then left standing there while the counter person and manager continued to help other customers at the register next to me without saying a word to me. I was there for three hours total and over an hour of that was trying to check out. The people are very nice but communication, customer service, and organization are severely lacking. No one went over my service with me, I had to call someone out to clear the maintenance light and it?s a good thing I?m already aware the tires need to be tightened again in a week because I wasn?t given any instruction at all.....Read More

12/08/25 by Kathleen W

Didn?t bother to show up for 730 appt No one there 4 of us waiting Had appts and I left after an hour and no call apologizing or trying to make another appt Must be nice to not have to care about actual customers Doesn?t look like your rolling in the customers Try acting like you want one Worst ever