Mr Tire Auto Service Centers

09/26/20 by Anthony Thomas

Maria and Dylan are proof that some people my age are more honest, hardworking and professional than the older generations before us. I came in for a 3rd visit, after an older guy and 3 others attempted to fix my flat tire issues. What a combined experience in years of 100+ couldn't figure out Dylan alone likely no older than 30, found in 10 minutes on a Saturday 20 minutes before closing! A crack on the rim on the interior wall. My first two visits took a combined 2 hours; and I was charged for a \repair\ the first time, and a tire pressure sensor the second time. To top it off I was charged for both visits? Even though the first time they were \sure\ the issue was a bad tire pressure sensor. So the actions are to know the problem and attempt a repair that might not even work? To top it off it wasn't even the problem! At best the first two crews are either inept and lazy, or at worst, they're trying to charge as much as possible... This review is to serve two purposes: 1.) Maria and Dylan should open their own garage; I'd be a loyal customer. 2.) The other employees whose names I can't name (because they were so worthless) come off very deceptive and lazy. It's unfortunate that I can't rate individual employees at Mr. Tire on google because the two young professionals (Maria and Dylan) at night are 5 stars. The crew that worked on my car the previous two times in the middle of the day are clearly lacking, 1 star. Update 9/26 the overweight manager tried to charge me 800 Dollars for two tires and an oil change. When I asked how a 19.99 oil change and two 179 dollar tires each cost that he showed me the estimate which he had added: tire insurance, rebalance, alignment, and tire pressure sensors. I asked why he added those services when I only wanted an oil change and two tires: his response was: \it's recommend service whenever you get new tires.\ Problem is they weren't recommend they were added without a mention and he tried to get me to sign it without doing so. I called him a fraud and was told to not tell, well don't be deceitful. BE CAREFUL HERE! They are adding services when you don't need/request padding the cost by hundreds! Then when they put the two new tires on they mounted them to the front. Who installs two new tires to the front? I asked the tech if that was common and he started getting into some tech talk that he, \Didn't know how to explain\. He offered to put the new tires on the back if I wanted and I said yes (that's how it is supposed to be done on a fwd car). After that, he gave me a heads up that they kept the air in the tires the same, so I fixed it myself. Lazy or inept? Getting hard to tell. Might be time to try another mechanic. Down to three stars.....Read More

09/23/20 by Michelle Fields

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