Mr Tire Auto Service Centers

11/13/24 by Greg Faber

Mr Tire Alpharetta - great service! Rated 10+!

11/12/24 by Marjorie Hsu

I came here last week because my check engine light was on, showed a photo of the code reader result I got for a free reading at Autozone because Mr.Tire will charge you around $100 to get it read. I asked if they were still going to charge me for that, because if that were the case I'd rather take my car elsewhere and the service desk guy said he could work with me. He then asked if I just wanted to talk to the mechanics, so I said sure and they read my car and it gave them the same code and went ahead to change the sparkplugs to fix it. While they were working on my car they told me my car needed new brakes/rotors. The service desk guy explained there is a gold and silver plan, but only told me the price difference between them and never properly explained what one plan offers vs the other one. I looked on their website which states the gold one offers a warranty, but the silver one doesn't. After asking if that was the only difference, I was explained the more expensive plan (gold one) grants you better brand quality items. I'm more than willing to pay more for a better quality equipment to make my car last longer, but I just wish I was explained to better about that rather than having to pull up the website and treated like I'm pulling their leg off for asking when I'm spending almost $1k or more for everything. I know this is a business and the workers are just doing their job because it's how the company operates and that's why they're trying to upsell me, but I am tired of being taken advantage of for not knowing things. And I am upset that the service desk person did not explain things to me and acts as if I am the rude one for asking for basic information for the service I'm paying for. Besides that, the two mechanics were really nice and seemed like honest and good working people. They explained things better to me and were more than willing to ask the service desk guy for a quote to help me out. I've taken my car here in the past as well for oil changes and they never ask if you'd prefer the 3k or 5k oil change (depends what car you have and what oil it can take) they just do it and you pay what you get. You have to ask and make an effort to really talk to them. I just want to take my car to a place where they can explain basic info of what needs to be done and what I'm paying to get done for a reasonable price. All I'm asking is for more communication, and honesty. And, clearly this business is not it. It's fine if you get regular service stuff, but anything more you're looking for a lot of miscommunication and frustration that could've been avoided in the first place.....Read More